What we owe you, what you owe us, how the guarantee works, and how you leave if you ever want to. No buried clauses.
These terms govern your use of grainmethod.com and any services provided by GRAIN Method. By engaging us as a client, you accept these terms in full.
[PLACEHOLDER: Standard preamble and acceptance language.]
GRAIN provides lead-response infrastructure and related services for home service businesses. The specific scope of your engagement is defined in your tier (Greenhouse, Orchard, or Estate) and any add-on engines you elect.
What's included in each tier — and what isn't — is detailed on our pricing page and in your signed service agreement.
[PLACEHOLDER: Detailed scope of work and deliverables per tier.]
Setup fee is charged at signing. Monthly fees begin on Day 31 and recur on the 1st of each month. Annual prepay saves you two months — paid 10 months upfront for 12 months of service.
Failed payments get a 7-day grace period before service is paused. We never charge usage fees, overages, or surprise add-ons.
[PLACEHOLDER: Tax treatment, currency, late-payment terms.]
If, in your first 60 days as a client, you do not book at least 5 extra jobs that can be directly attributed to GRAIN's work, we continue working for free until you do.
"Directly attributed" means jobs traceable to GRAIN-handled leads through our attribution reporting. Both parties must reasonably cooperate with attribution review at Day 60.
[PLACEHOLDER: Detailed conditions, attribution methodology, edge cases.]
You can cancel at any time with 30 days written notice. No penalties, no clawback of setup fees.
If you cancel during an annual prepay term, we refund unused months at the standard monthly rate. The annual prepay is a price discount, not a contract lock-in.
We may suspend or terminate service for non-payment, abusive behavior, or material breach. We will give you 30 days notice and a chance to cure before doing so.
You agree not to use GRAIN to:
[PLACEHOLDER: Detailed acceptable use policy.]
[PLACEHOLDER: Standard limitation of liability clauses to be drafted by counsel — cap on damages, exclusion of indirect / consequential damages, indemnification.]
These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Disputes are resolved first by good-faith negotiation, then by binding arbitration in Davidson County, Tennessee.
[PLACEHOLDER: Specific arbitration provider, class action waiver, jury waiver clauses.]
Questions about these terms:
GRAIN Method
Nashville, TN
audit@grainmethod.com
Honest answers, plain language, no run-around. We'd rather over-explain than leave room for confusion.